Republic of the Philippines | University of the Philippines System
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ADVISORY
University of the Philippines Seal

Office of the Vice President for Administration

Honor and Excellence in University Administration
Philippine Transparency Seal

Quality Policy & Kalinangán Values

UP System Administration Quality Policy

The UP System Administration (UPSA) strives to provide academic, administrative, and technical support services to its stakeholders. UPSA is committed to creating and sustaining a culture of providing quality service in all its processes aligned with the fulfillment of the UP's vision, mission, and mandate, and conforming to ISO 9001 and other international standards.

Signed by Angelo A. Jimenez, UP President

The 7 Operational Drivers

Guided by the principles of "Honor and Excellence in the Service of the Nation"

01

Stakeholder Engagement

Actively engage stakeholders such as UPSA personnel, suppliers, community, and others through democratic consultation.

02

Exceed Expectations

Consistently meet the needs and expectations of all university stakeholders.

03

Regulatory Compliance

Strictly comply with statutory and regulatory requirements of relevant oversight agencies consistent with the UP Charter.

04

Knowledge & Innovation

Innovate and develop tools, mechanisms, and methods for knowledge creation and effective information dissemination.

05

Enabling Environment

Foster an enriching environment to promote academic, research, and public service activities.

06

Resource Optimization

Optimal utilization of UPSA resources to provide initiatives for constituent and autonomous units contributing to national development.

07

SDG Alignment

Strategically align policies on research, innovation, learning, and infrastructure with the UN Sustainable Development Goals (SDGs).

OVPA Culture Guide

Kalinangán: Values in Practice

A guide for OVPA personnel to embody, practice, and cultivate UP's core values in daily operations.

HONOR (DANGAL)

Empathic • Trustworthy • Respectful • Professional • Patient • Honest • Adaptable

  • Warm Greetings: Greet clients and personnel with a smile ("Happy Morning/Afternoon!").
  • Prompt Phone Conduct: Answer calls on or before the 2nd ring with a cheerful greeting and office identification.
  • Filipino Courtesy: Show active gratitude and consistently use "po" and "opo".
  • Respectful Communication: Communicate with clarity, respect, and tone control across all written and verbal forms.
  • Standard Compliance: Adhere to CSC office attire (MC No. 19, s. 2000) and maintain a 100% smoke-free workplace.
  • Professional Conflict Resolution: Engage in open, private dialogue for conflict resolution, seeking supervisor mediation when required.

EXCELLENCE (HUSAY)

Proactive • Future-Thinker • Quality Compliant • Continuous Learning

  • Citizen's Charter Alignment: Adhere strictly to the UP Citizen's Charter and Quality Management System Manual.
  • Completed Staff Work (CSW): Practice CSW by identifying issues clearly, providing concise context, analyzing data-driven alternatives, and recommending actionable solutions.
  • Urgency & Responsiveness: Prioritize urgent tasks, meet deadlines, and reply within 2 hours when asked for progress updates.
  • Safe Space for Innovation: Evaluate all employee suggestions constructively to encourage innovation without immediate dismissal.
  • Growth & Mentorship: Maintain an Individual Development Plan (IDP) and participate in peer-to-peer unit mentoring.

Official Signed Policy & Value Charters

Click on any official poster below to view the signed high-resolution charter.